A social worker is employed at a doctor's office. The program director, who is a doctor at the office, reports that the office will begin providing services via video conferencing to established clients who live in rural areas. The purpose is to increase access to services for clients who lack reliable transportation. What should the social worker do?

The NASW states that social workers should use caution when providing services via electronic media. Social workers should ensure that clients are aware of the potential risks as well as benefits so they can make an informed decision about whether or not they wish to have this service.



Whether or not the social worker can provide electronic services does not depend on whether they are already receiving these services with a doctor.

It is possible to establish a therapeutic relationship with clients even if they are not face to face with the social worker.

Social workers can provide these services when caution used.

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It is important to discuss the risks and potential consequences with clients so that clients are aware how services delivered via electronic media differ from face-to-face contact.